Business Office
Claims are submitted directly to the plans we participate with. Patients will be sent an informational statement itemizing the services and providing information for you to follow-up with your insurance. If we do not participate with your insurance plan, a claim will be submitted as a courtesy. However, if your insurance does not remit payment within 60 days of submission you will be expected to pay the balance. Payment for balances deemed patient responsibility is due upon receipt of the statement. If a payment plan is needed, our office can arrange a monthly budget plan. Balances unpaid for more than 90 days may be referred to a collection agency. We, however, would always prefer to work with the patient.
If you do call the Business Office at 202/741-3560 and depending on the call volume, you may be prompted to leave a message. Responding to your inquiries is important to our business office. In most cases, you will receive a return call within 48 hours. However, depending on the issue, additional time to research your account may be necessary. A business office representative is also available to assist with billing questions on the Ground Floor of the ACC, Room G-206.
