The George Washington University (GW) Medical Faculty Associates (MFA) has tapped Maureen Bowers, MBA, BSN, RN, NE-BC, to serve as the senior director of clinical operations within the Division of Hematology and Oncology and its infusion services. She will also serve as an important partner to the GW Cancer Center.
“We are thrilled that Maureen has joined the hematology and oncology team. Her expertise in managing complex health care practices and aligning care teams to best serve cancer patients is instrumental to the cancer care model at GW,” said Ron Laxton, DNP, MSN, RN, chief nursing and allied health executive at the GW MFA.
In this role, Bowers directs the financial, clinical, and administrative operations of the medical specialties in the Division of Hematology and Oncology within the Department of Medicine. She also works in collaboration with other administrative leaders in the department to optimize current service lines, and assists with the planning and implementation of infrastructure and standardization of guidelines that will support current operations and future growth within the division. Bowers serves as the manager to all staff in the division, ensuring the efficient utilization of personnel among programming, and provides high-quality service to GW’s patients.
Bowers joins the GW MFA from the Mayo Clinic in Arizona, where she served as the operations manager in the Department of Neurology for the past several years. She brings a track record of success to this role. Most recently, she managed a complex department composed of 35 physician practices and 11 subspecialties across two campuses, where she increased access for patients, stood up a decentralized appointment office, and led the enterprise in telehealth adoption through effective design, implementation, and support for end users.
She worked to optimize provider templates that supported an increase in access and reduced provider burnout, and also engaged with multiple stakeholder groups with varying degrees of clinical knowledge to understand the barriers to the delivery of effective care. Bowers also developed, tracked, and improved key performance metrics that informed the department’s strategy.
“I am very pleased to have joined a dynamic team at the GW MFA, and I look forward to contributing to an enhanced internal culture. I know that my work will foster cohesion across GW’s multidisciplinary team, resulting in positive patient outcomes,” said Bowers.
Prior to serving in an operations leadership position at Mayo Clinic, Bowers served as a nursing supervisor overseeing two ambulatory infusion centers, which encompassed a nurse-led bone marrow biopsy and vascular access team in addition to the apheresis and dialysis units. Prior to nursing leadership, she worked as a nursing informatics specialist and transitioned ambulatory chemotherapy ordering from paper to computerized order entry at the same organization. Bowers began her oncology nursing career as a clinical nurse working in the bone marrow
transplant unit and later in radiation oncology at Memorial Sloan-Kettering Cancer Center in New York City.
Bowers joined the GW MFA in September 2020.