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FollowMyHealth FAQ

1. Will my entire record be available?
Currently, certain portions of the record are not available electronically. These include:

  • Records prior to April 1, 2011 (available in paper form through a request to medical records- if you would like to reach your records, please go to https://www.gwdocs.com/medical-records
  • Certain lab results including HIV, Hepatitis, and other various results are excluded
  • Pathology and select Radiology Results
  • Scanned Documents

2. Why do I need to use my email account to register?

FollowMyHealth uses a direct username/password login method. In order to create that FMH login method, we require a unique email address. Additionally, notifications about any updates regarding your FMH account will be sent to that email address.

Maintaining your privacy is our top priority and we have taken the necessary steps to ensure we meet your expectations as well as all federal and state privacy laws.

In compliance with federal patient privacy regulations, all transmitted data is encrypted during this process. The data storage is also encrypted for protection. Your login occurs over SSL (https), which is an industry standard providing secure communication over the internet.

3. Can a parent/guardian set up and manage an account for a child/dependent?
At this time, FollowMyHealth does not support enrollment for children under the age of 18 and/or parents requesting access for a minor. If you wish to obtain medical records please contact the Medical Records Department at 202-741-2404.

4. I am not able to send a message to a provider?
In order to send a message to a provider, you need to have an arrived appointment in the system. If you have not seen the provider yet then you will not be able to communicate with the doctor. Please contact the physician’s office to schedule an appointment. Please click here for a phone directory.

5. How do I request a referral on FollowMyHealth?
Please sign in to your FollowMyHealth account. Click on the “My Account” tab at the top of the screen, and then choose “My Connections.” Choose the Provider from whom you are requesting a referral. Click on the arrow next to their name. Then, choose “Request a Referral.” You will fill out the corresponding fields according to your request. Once complete, click the “Send” button.

6. How can I request medication refill?
Please sign in to your FollowMyHealth account. Click on the “My Health” tab at the top of the screen, and then click the “Medications” tab. Find the medication you would like to renew and look for the Rx icon on the right-hand side of the screen. If refills are available, you will be able to click the icon and request it by clicking the “Send” button. If you are unable to request a refill, please send a message to your provider.

7. How can I request an appointment/how can I cancel an appointment?
Please sign in to your FollowMyHealth account. Click on “Schedule an Appointment” at the top of the screen. Choose “New Appointment” and click “Continue.” Then, choose the provider with whom you are requesting an appointment and click “Continue.” Choose your preferred timeslot(s) and click “Continue.” Add a note as to the reason for appointment, and then click “Schedule your appointment.” Your request will then be reviewed by staff and you will receive a response accordingly.

8. My bills are incorrect but I see no way to communicate this to billing through the portal.
For billing concerns and questions, please contact the Business office at (202) 741-3560.

9. How do I request a copy of my medical records?
Patients will soon be able to request their medical records through the portal, for now please visit https://www.gwdocs.com/medical-records to request their medical records.

10. Can I use one email address for multiple portal accounts?
Are you trying to use one email for two or more people but keep logging into only your own account? A common dilemma is when two (or more) people share one email address. Unfortunately, the only way for FollowMyHealth™ to know which medical record you are attempting to access is by the unique username/password assigned to the online record. In order to login to a different FollowMyHealth™ record, you must have a different username/password. Each FMH user must have their own unique email address.

11. I recently received a message that documents were scanned and uploaded to my health record but I cannot see the documents in FollowMyHealth under the documents tab.
For your scanned documents, your updates should appear in your home page under “Recent Activity.” If you are not able to monitor them under “Recent Activity,” please go to the “My Health” tab and click the “Documents” tab.

12. What if I have concerns about the content of my record?
Please notify your doctor’s office of any change or concern.

13. Do you have an iPhone/iPod/iPad app?

Yes. You may go here to download the FollowMyHealth™ Universal Health Record to view your record from your iDevice!.

14. On an iPhone/iPad/iPod, how do I login?
You must have an existing FollowMyHealth™ Universal Health Record in order to login on the iOS platform. To login to the mobile app, please choose the same authentication method as your existing FollowMyHealth UHR. Provide the same username/password that you did for creating/accessing the record on a computer.

15. Can I delete my FollowMyHealth account?
Yes. To delete your account, click “My Account” in the upper right-hand corner of your FollowMyHealth homepage. Then, click on “Preferences.” Then, click “Delete your UHR” under “Account Preferences.” The system will prompt you to confirm once more. If you so choose, click “Yes,” and your account will no longer be active.

For further information please contact support@followmyhealth.com.

**If you have already signed up for FollowMyHealth at an office visit and have received your invitation, select the following link to access the Patient Login Portal. For registered users only.