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Online Virtual Visits - Frequently Asked Questions

How does the GW Radiation Oncology health visit work?

We use the secure video platform, Zoom, a health information (HIPAA) compliant video conferencing system that allows you to have a video conference-based visit with your GW Radiation Oncology physician. You will need to have a computer, tablet or smart phone with a front facing camera to participate in the virtual health visit.

The Zoom application is available for download to use on smart phones and tablets. The apps are available in the Apple App Store and on Google Play. See instructions below for steps to set up your computer, tablet or phone for Zoom. Zoom is a free video communications software and there is no charge for using Zoom.

What are the next steps after downloading the software?

  • Once you have downloaded the software, a box will prompt you to enter your name. Please enter your first and last name.
  • The next prompt will ask you how you’d like the audio (sound source) for the meeting to be connected. It is best to connect by computer or the audio on your tablet or smart phone
  • Be sure that your microphone is not muted and that your speakers are not muted. This way you and your provider can speak to each other. You will also need to make sure that your video stream is “started” so that you can see each other. You may have to hover your mouse over the screen on your computer or tap the screen on your phone to get this toolbar to appear.
  • You should be able to see and talk to your provider. At the beginning of your appointment, your provider will also ask you for an alternate contact number at which to reach you, just in case you have trouble getting started or if you get disconnected during the appointment.

This set up does not have to be done again for subsequent visits.

Is This Service Covered by Insurance?

Online care is covered by Medicare and most insurance plans.

Is my Personal Health Information Kept Confidential?

Yes! Our online virtual visit platform is secure and 100% HIPAA and HITECH compliant.

What Radiation Oncology Conditions can be treated with an Online Virtual Appointment?

  • Breast cancer
  • Prostate cancer
  • Head and neck cancer
  • Gastrointestinal cancer
  • Gynecologic cancer
  • Brain tumors
  • Lung cancer
  • Intracranial Stereotactic Radiosurgery (SRS)
  • Stereotactic Body Radiation Therapy (SBRT)
  • Brachytherapy
  • Radioembolization
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